Terms of Service

Last Edited: April 17, 2025

Welcome to buyagarwood.com, your premier destination for high-quality Agarwood and agarwood incense. These Terms of Service (“Terms”) govern your use of our website and the purchase of our products. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. Use of the Website

Our website is intended for users who are at least 18 years old. By using our website, you represent that you are at least 18 years old and have the legal capacity to enter into these Terms.

You may use our website only for lawful purposes and in accordance with these Terms. You agree not to:

• Use our website in any way that violates any applicable law or regulation.
• Use our website to transmit any material that is defamatory, offensive, or otherwise objectionable.
• Interfere with or disrupt the operation of our website or any services provided through our website.
• Attempt to gain unauthorized access to our website, user accounts, or networks connected to our website.
• Collect or store personal data about other users without their express permission.
• Use any robot, spider, or other automatic device, process, or means to access our website for any purpose, including monitoring or copying any of the material on our website.

2. Our Products

At buyagarwood.com, we offer a wide range of premium Agarwood and agarwood incense products. Agarwood, also known as oud, is a fragrant dark resinous wood that forms in Aquilaria trees when they are infected by a specific mold. This natural process creates a unique and highly prized material known for its rich, complex aroma. Our Agarwood is carefully selected from the finest sources to ensure authenticity and quality.

Our agarwood incense is handcrafted using traditional methods, blending the natural resin with other complementary ingredients to enhance the scent and burning properties. Perfect for meditation, relaxation, or as a luxurious gift, our incense provides a serene and aromatic experience.

3. Ordering and Purchasing

All products listed on our website are subject to availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product description or price, or suspected fraud.

Prices for our products are subject to change without notice. We make every effort to ensure that all prices displayed on our website are accurate, but errors may occur. If we discover an error in the price of a product you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it.

Payment for products must be made at the time of purchase. We accept various payment methods, including credit cards, PayPal, and other online payment services. By providing payment information, you authorize us to charge your account for the full amount of your purchase. All payments are processed in USD.

Upon placing an order, you will receive an order confirmation email. This email does not constitute acceptance of your order. Your order is accepted when we send you a dispatch confirmation email, which includes your order number.

4. Delivery and Shipping

We ship our products worldwide to ensure that enthusiasts of Agarwood and agarwood incense can enjoy our offerings no matter where they are. Delivery times may vary depending on your location and the shipping method chosen. We will provide you with an estimated delivery date at the time of purchase.

You are responsible for providing accurate shipping information. If we are unable to deliver your order due to incorrect shipping information, we may charge you for additional shipping fees or cancel your order.

For international orders, you may be subject to import duties, taxes, and customs fees, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.

5. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of buyagarwood.com or its licensors and is protected by intellectual property laws.

You may not reproduce, distribute, modify, transmit, reuse, repost, or use the content of our website for public or commercial purposes without our written permission.

Our Agarwood and agarwood incense products are protected by copyright and other intellectual property rights. You may not reproduce, distribute, or create derivative works of our products without our written permission.

6. Privacy

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your personal information.

7. Contact Information

If you have any questions about these Terms or our website, please contact us at support@buyagarwood.com.